Frequently Asked Questions and Answers Manual Change of Admin Contact (MCACE)         List of Categories         What is the MCACE (Manual Change of Admin Contact)? What are the steps for the MCACE? Where can I download the MCACE forms? What is the MCAC (Manual Change of Admin Contact)? When you lose your CIRA account information, and your administrative contact email address is also defunct for your .ca domain name Registrant, this is the process that can be used to provide identification, and to ultimately have CIRA change the Admin Contact Email Address for your .ca domain name Registrant. Top What are the steps for the MCAC? Step 1 You must submit via email, a declaration form which states that you are the individual who is the Registrant, in the case of .ca domain name Registrants who are individuals (i.e., Registrant type is Canadian Citizen, or Resident Canadian, or Agent thereof as described in CIRA's Canadian Presence Requirements document, or which states that you are the authorized contact for the organization (i.e., Partnership, Corporation, etc.) The form must be duly witnessed and must include all pertinent information. It must be scanned and emailed to Canadian Domain Name Services Inc. at registrar@cadns.ca in PDF format Step 2 Upon receipt of these documents, CDNS will use all commercial efforts to ascertain as to their authenticity and may require at CDNS's discretion, further documentation or corrections to support the MCACE form submitted. Step 3 CIRA will, upon receipt of the documentation and request from CDNS to begin the MCACE process, email the contacts involved, both new and old, requiring the contacts to reply as per instructions, to CIRA's email. There are two emails, an initial confirmation, and a second confirmation, basically confirming the first confirmation. Both emails must be replied to by the new administrative contact for the .ca domain name Registrant, FROM the email address which as been requested as the new administrative contact email address. Top Where can I download the MCACE forms? You may download the required MCACE forms at http://www.cira.ca/cira-forms/ Please contact us if you are unsure of which form to use. Top